FREQUENTLY ASKED QUESTIONS (FAQS)
Q. How do I access my Scan and Go QR Code for Market?
A. Your Scan & Go QR Code is available in two locations within the Markets App. Tap on the "Scan & Go Code" button in one of the locations shown below.
- Markets List
- Specific Market Page
Q. Who is eligible to use the ANDMORE Markets App?
A. The ANDMORE Markets App is designed for those registered as "buyers". Only buyers will be able to login on the app. Non-buyers such as industry or non-exhibiting manufacturers may tap "continue as guest" to use features such as maps, navigation, and exploring brands.
Q. Will my badge / QR code be emailed to me?
A. The QR code will only be available within the Markets App for buyers. Guests of buyers will be able to obtain their badge upon check-in with the buyer to which they are registered. Please note: guests may not enter market without their approved & registered buyer present.
Non-buyers will receive their QR code by email the Friday before market and again on opening day. Anyone that does not have their QR code, can use the Scan & Go lines if they have their badge ID that is included in all email confirmations.
Q. If I do not have the Scan and Go QR Code, how will I enter market?
A. Upon check-in at market, anyone not using the Markets App to check-in will be able to access market through a separate line from those with the Markets App. All persons entering market will need to present their badge # (sent via email confirmations) and a valid form of ID.
Q. I am registered as an "industry" personnel, will I still be able to use the Markets App?
A. Yes, although the full functionality of the Markets App is reserved for our buyers, non-buyers such as "industry" or "non-exhibiting manufacturer" will be able to "continue as guest" in the Markets App to use features such as maps and brand exploration. For additional information on your registration type or registering for market, please visit our market sites or check with our Registration Team.
Q. Am I able to share an account with someone else?
A. Each buyer needs a unique email address to login on the Markets App. The same email address should also be used at time of registration so both emails match, allowing a buyer the ability to see one's registrations on the mobile device.
Only one QR code will show in the app at a time per email address, so it is important that the email address used to login on the app is the same as the email used for registration!
Sharing email addresses amongst multiple buyers at registration will still only allow one buyer the ability to login on the Markets App.
Q. Is the ANDMORE Markets App available for High Point Market, AmericasMart (ATL), Las Vegas Formal Market, ADAC (ATL), LVDC (LV), EXPO (LV) , or Shoppe Object (NYC)?A. Unfortunately, the Markets App is not available for these markets. However, we hope to be able to extend the reach of the app in the future.
Q. What are the password requirements for the ANDMORE Markets App?
A. The password requirements include:
- Minimum 8 characters length
- Mix of lowercase, uppercase, numbers and symbols
- Maximum 16 characters in length
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