🔧 Troubleshooting Login: Force Refresh the Markets App

🔧 Troubleshooting Login: Force Refresh the Markets App

The ANDMORE Markets App 📱is your ultimate companion for navigating our physical Markets in Atlanta and Las Vegas. Packed with powerful features, the new Markets App makes your buying experience smoother, smarter, and more productive. 🛍️✨

✅ Before You Log In

To ensure a successful first-time login, please confirm the following:

✓ Email Address: Use the same email address to log into the app that you used when registering for Market.

✓ Eligible Markets: The app currently supports the following events only:

• Atlanta Market

• Atlanta Apparel / Formal

• Las Vegas Market

• Las Vegas Apparel

📌 If you are not registered for one of these markets, you will be unable to use the app at this time.

🔄 Syncing the App

If the app doesn’t immediately recognise your registration, follow these steps to re-sync:

1. Completely log out of and close the app

2. Re-open the app and log back in

3. After logging in, pull down on the screen until you see a progress bar update — this will trigger a refresh

   • You may have to do this multiple times.

🎥 Video Tutorial: Force Refresh the Markets App

Prefer to follow along visually? Watch our quick tutorial showing you exactly how to log out, refresh, and sync your Market registration in the app.

💬 FREQUENTLY ASKED QUESTIONS (FAQS)

Q. I used a different email to register. What should I do?

A. To access your Scan & Go Code, you’ll need to log in with the same email used for Market registration. If you’re unsure, check your registration confirmation email.

Q. I’m registered, but the app still isn’t syncing. What should I do?

A. There are a few common reasons why the app may not be syncing and showing that you are registered to attend Market:

• The user is logging in with a different email than the one used during registration

  • Users must sign in with the exact email used to register

• Multiple users are sharing the same email address

  • Email addresses cannot be shared amongst multiple users. Each email must be unique.

• Poor WIFI or cellular signal

• The attendee is not a registered buyer

  • At this time, the Markets App will only show Registered for buyers. Non-buyers can use the Markets App, but it will not show that the attendee is registered.

Q. Is the app available for all ANDMORE Markets?

A. Currently, the app only supports Atlanta Market, Atlanta Apparel/Formal, Las Vegas Market, and Las Vegas Apparel.

Q. What do I do if the app is not saving my login credentials?

A. Make sure that your device and app software are up-to-date. Enable auto-updates for the best experince.

Q. What do I do to get my Scan & Go QR Code if I do not use apps or my device is not supported by the app?

A. To check-in at Market, you will need to present your registration confirmation email + government-issued ID upon check-in to obtain a physical badge for Market. The Markets App is not required to enter Market.

Q. What do I do if I am not receiving the verification code when setting up my account?

A. Confirm that the email address is correct and then check your spam/junk mailbox folders. The verification code often ends up in one of these folders.

• Email comes from: donotreply@atmarketandmore.com

• Codes expire after 20 minutes. If expired, restart the set-up proceed.

• Email support@andmore.com if you still need assistance

🕵️‍♀️ Additional Support

Explore our Resource Center

Find answers to many of your questions through our 🌐 Resource Center by using Search.

Contact ANDMORE Support

Need additional assistance? Submit a ticket → ANDMORE Digital Support